Terms of service

1:1 Coaching

• 12 weeks for £400 or 16 weeks for £500.
• Includes a discovery call, a detailed questionnaire, your full fuelling breakdown customised by your coach, an onboarding call, weekly check-ins with adjusted numbers, carb-load and race-day plans, and support throughout.
• Your programme starts on the Monday your first breakdown applies from, and runs for the number of weeks you've paid for.

Paying

• Pay in full before your questionnaire is sent, or in 2 equal payments: 2 × £200 (12 weeks) or 2 × £250 (16 weeks).
• With 2 payments, the first is due before your questionnaire is sent and the second 30 days later. If you pay by card, the second payment is taken automatically from the same card, and nothing more is taken after it.
• Card payments are handled securely by Stripe. We never see or store your card details.
• If the second payment is more than 7 days late, coaching pauses until it's paid. Missed weeks aren't added back.

Cancelling and refunds

• You have 14 days from signing up to cancel for any reason.
• If you cancel before your full breakdown is delivered, you get a full refund.
• Your breakdown is the biggest piece of work in your coaching. By asking us to send it within your 14 days, you agree that once it's delivered, the fee is no longer refundable.
• If we ever can't continue your coaching, we'll refund the weeks you haven't had.

Pausing

Life happens. If you're injured, ill or have a major life event, you can pause once, for up to 2 weeks. The paused weeks are added to the end of your programme. Just message your coach before or as it happens.

The FlowState app

• A monthly subscription of £20, paid by card through Stripe, from the day you join and then every month. There's no free trial and no promotion codes.
• Founding members (the first 20 to join) pay £15 a month for as long as their subscription continues. If you cancel and rejoin later, the standard price applies.
• Partner referral price: if you join with a partner's referral code (typed in, or from their referral link) that carries a partner price, you pay £15 a month for as long as your subscription continues, the same as founding members. Partner members don't take a founding member spot. If you cancel and rejoin later, the standard price applies. Some codes also include a bonus, such as an extra guide.
• Your plans are built automatically from your questionnaire and weekly check-ins, using our coaching rules. The app doesn't include a coach reviewing your plan or messaging; that's 1:1 coaching.
• Check in by Sunday and next week's plan is ready straight away. If you miss a check-in, your latest plan stays in place.
• Cancel any time from "Manage membership" in the app. You keep access until the end of the month you've paid for and won't be charged again. Part months aren't refunded.
• Your 14-day right to cancel: your first plan is delivered as soon as you join, so you ask for the service to start straight away. If you cancel within 14 days of joining, you can have a refund minus a fair amount for the time you've used.
• We'll give at least 30 days' notice of any price change for existing members.

Your health

• Our coaching is sports nutrition advice for healthy athletes. It isn't medical advice and doesn't replace your GP or other healthcare professionals.
• Tell us about any medical conditions, medication, allergies or history of disordered eating. If we think you'd be better supported elsewhere, we'll tell you and may recommend you see a doctor.
• The app asks some health questions before you join. If your answers suggest an automatic plan isn't right for you, we won't offer it or charge you. If your health changes (for example injury, illness, pregnancy, or your periods stopping), stop following the automatic plan and speak to your GP.
• If you take supplements, choose batch-tested products (for example Informed Sport), especially if you compete in tested events.
• Your results depend on many things, including your training, sleep and how closely you follow the plan, so we can't guarantee specific results.

Your part

Give us accurate information, keep your check-ins up to date and tell us if anything changes. Your plan is personal to you, so please don't share it.

Our responsibility

We'll provide our services with reasonable care and skill. Nothing here limits our responsibility where the law doesn't allow it, such as for death or personal injury caused by negligence. Otherwise, our total responsibility to you is limited to the fees you've paid.

Your information

How we collect and look after your information is explained in our privacy policy.

Changes and the law

If we update these terms we'll change the date at the top; changes won't apply to coaching you've already paid for. These terms are governed by the law of the part of the United Kingdom where you live. Questions? Email jheaneynutrition@gmail.com.